Refund policy
Clear steps if we cannot deliver your comment import.
When a refund applies
Refunds are approved only after we confirm that an error or another service failure prevented us from delivering the promised service, such as an application crash or comments failing to import. We review the request and available service records before approving it. Submitting a request does not guarantee approval. A successfully delivered service is not eligible for a change-of-mind refund. You can retry a failed import without paying again. If the retry succeeds, the active refund request is cancelled; completed refunds disable further use of that purchase. Applicable mandatory consumer rights remain unaffected.
Comment counts and availability
We import available top-level comments up to the purchased limit; replies are excluded. Repeated copies of the same comment are saved once. This is different from separate comments written by the same person, which your entry rules control. An Instagram count difference alone does not prove an import failed. We do not guarantee access to deleted, private or otherwise unavailable content. Required follows must be checked by the organizer unless explicitly marked as verified.
How to request a refund
To request a refund, use My giveaways or contact support with your purchase or refund reference and a description of the problem. We review service records to confirm a failure prevented delivery. Do not include card details or your recovery code. Approved refunds are returned through the original payment provider; processing time depends on that provider and your bank.
Payment provider terms
Purchases through Paddle are also subject to its buyer terms and refund policy. Those terms and mandatory consumer rights are not limited by our service-failure refund policy. Your checkout and receipt identify the payment provider and final amount, including applicable taxes. This service currently sells one-time imports, not recurring subscriptions.